1.1 In these terms & conditions:
1.1.1 "You" refers to the Renter.
1.1.2 "Rent A Dress" refers to Rent A Dress Pte. Ltd.
1.1.3 "Product" refers to dresses, accessories, and all goods offered for rental on www.rentadress.com.sg.
1.1.4 "Contract" refers to your rental order of a product or products in accordance with these Terms and Conditions which we accept in accordance with all rental charges.
2. Who We Are
2.1 We are Rent A Dress Pte. Ltd. having our business address at
102F Pasir Panjang Road
trading as www.rentadress.com.sg (“Rent A Dress”).
2.2 You, the Renter, are entering into a Contract with Rent A Dress Pte. Ltd. ("Rent A Dress") for the rental of our products.
2.3 These are the Terms & Conditions of the Contract. These and all relevant written correspondence relating to specific terms & conditions about the Contract, form the entire Contract between you and Rent A Dress. Any other terms & conditions that you use yourself, do not apply.
2.4 These terms & conditions can only be adjusted upon agreement by you and Rent A Dress and the adjustments are put in writing by Rent A Dress.
3. Rental Terms of Service
3.1 The Period of Rental begins immediately when the products are ready for you to collect at our premises or have been delivered to you. The Period of Rental ends when everything you have rented, is returned within acceptable conditions.
3.2 You are responsible for the products all the time they are not in our premises. You must take good care of the products and keep them in your possession throughout the Rental Period and any extension.
3.3 You are liable for all loss or damage caused to the products in their full replacement cost or value whichever is the higher. You must tell us in writing of any loss of or damage to the products without delay and you will pay to Rent A Dress the full cost of the replacement or repair of the products. In the case of loss of product and/or extensive and irreparable damage, you will be liable for and charged 1.5 times the retail cost of the dress (as per what is stated on www.rentadress.com.sg).
3.4 Order Transaction
3.4.1 Rental Transaction made using Credit/Debit Card
There is no additional charge required in the form of security deposit if transaction is made using Credit/Debit card. However, should there be anything else owed to us (e.g. extension of hire period, unpaid invoices or for damage to and replacement of products, late returns, etc.), Rent A Dress reserves the right to charge the Renter via his/her credit/debit card.
3.4.2 Rental Transaction made using Offline Cash
There is no additional charge required in the form of security deposit if transaction is made using offline cash. However, should there be anything else owed to us (e.g. extension of hire period, unpaid invoices or for damage to and replacement of products, late returns, etc.), Rent A Dress reserves the right to charge the Renter via PayPal invoice or offline bill, due immediately.
3.5 You may not alter or modify the products in any way, including hemming alteration, size alteration, ironing, or cleaning.
3.6 If the products are held beyond the agreed Period of Rent, they remain in your possession without our consent. We will charge you SGD50 per day for this as well as for any damages for breach of this Contract if this causes loss to Rent A Dress.
3.7 If the Renter is uncontactable or unavailable during the agreed delivery/pickup timings, leading to a failed delivery/pickup of the dress, the Renter will be charged accordingly for any additional arrangements to deliver/pickup the dress.
3.8 If the Renter wishes to extend rental, the Renter must inform Rent A Dress in advance and will be charged a daily fee prorated against the total rental fee of your dress. This is different from late charges of SGD50 per day (for those that aren't informed upon the rental).
3.9 You can only use our products for the specified production that you told us about. You cannot use our products for any other purpose without our prior written permission. You cannot let anyone else use the products.
3.10 You may not arrange cleaning yourself unless we have agreed this in writing.
3.11 Rent A Dress will use our best efforts to ensure the products are provided clean and in a wearable condition. The Renter must notify us of any damage or discrepancy (including but not limited to sizing and fit issues) within 12 hours of receiving the products. Failure to notify us within that time period means that you have accepted the products in the quantity, quality and condition in which they were received.
3.12 The products remain the property of Rent A Dress at all times and the Renter has no right or interest in them. If the products are sold to the Renter by written agreement, title passes from Rent A Dress to the Renter when the purchase price and all monies owing by the Renter to Rent A Dress in relation to the products being purchased are paid in full.
3.13 Unless it is for the designated filming/photo shooting purposes notified to us before making the Contract or for any authorised purpose ancillary or related to such specified purpose, you may not copy or duplicate either physically, electronically or digitally any item of the products so that they appear simultaneously or otherwise more than once. If you do this, you will pay additional charges based on the standard rental charge for each item of the products and the number of copies or duplicates made by you.
3.14 If there are any changes to delivery and/or return address and/or methods and/or dates and/or timings, Rent A Dress must be notified at least 24 hours before the original delivery and/or return date. For Monday deliveries/pickups, Renter has to inform Rent A Dress of any changes by Friday 6PM. If Rent A Dress is not informed before the cut off time, the charges for last minute changes is as per below:Unable to return the dress on the original return date: SGD50 per day
4. Cancellation & Refund Policy
4.1 Cancellations of Contract with notice given at least 48 hours before the delivery date will be issued a full credit refund. This full credit refund is inclusive of rental price and any other costs minus any discounts given. Credits cannot be cashed out and can only be applied to the future rental orders. Credits are valid for 6 months from issue.
4.2 Cancellations of Contract with notice given within 24 to 48 hours before the delivery date will be issued a 50% credit refund. This 50% credit refund is inclusive of rental price and any other costs minus any discounts given. Credits cannot be cashed out and can only be applied to the future rental orders. Credits are valid for 6 months from issue.
4.3 Cancellations of Contract with notice given less than 24 hours before the delivery date will be issued a 20% credit refund. This 20% credit refund is inclusive of rental price and any other costs minus any discounts given. Credits cannot be cashed out and can only be applied to the future rental orders. Credits are valid for 6 months from issue.